Hello #ROYALEQUEEN! ​ Due to the current pandemic of COVID-19 our processing time has increased to 10-15 business days. Our goal is to get your order to you as quick as possible. However, there has been a delay in receiving international packages. Thank you for your patience and understanding during this difficult time and we look forward to your purchase. Don’t forget to join our mailing list. Free Shipping for Orders $250+
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Hello #ROYALEQUEEN! ​ Due to the current pandemic of COVID-19 our processing time has increased to 10-15 business days. Our goal is to get your order to you as quick as possible. However, there has been a delay in receiving international packages. Thank you for your patience and understanding during this difficult time and we look forward to your purchase. Don’t forget to join our mailing list. Free Shipping for Orders $250+
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Refund policy

Ry Royale Extensions stands behind our products' quality 100% and we assure you that all products are evaluated before being packaged and shipped out. Due to sanitary regulations and the nature of the product, Ry Royale Extensions does NOT allow returns, refunds, or exchanges. 

In the event that you receive the incorrect order, you are allowed an exchange within 72 hours after receiving your order. PROMPTLY, after 72 hours a exchange will NOT be honored. The product MUST be in the same state that it was sent (no exceptions). We ask the product or packaging (bundle tags & wraps also) not be tampered with, used, or damaged of any sort. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at rroyaleextensions@gmail.com.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rroyaleextensions@gmail.com and send your item to: PO Box 133052 Atlanta, GA 30333 United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.